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Terms of Service
Last updated: 7/25/2026
Terms of Service
Last updated: July 2026. The German version is authoritative; this summary is provided for convenience.
- B2B only: Campaiva (owner: Florian Bassiouni, Hannover, Germany) offers its marketing platform exclusively to businesses (§ 14 BGB); no consumer right of withdrawal.
- Contract: formed by registration, email confirmation (double opt-in) and acceptance of these terms and the DPA. 14-day free trial, once per company; ends automatically unless a paid plan is booked.
- KI-Points: compute-intensive features consume a monthly points quota (per plan); unused included points expire at period end, no payout. Video is billed per second of output; failed generations caused by us are automatically refunded. Purchased top-up points do NOT expire monthly — they remain until used, at most until contract end (included quota is consumed first). No claim to a specific AI model.
- AI content: must be reviewed by the customer before use/publication; automated publishing runs under the customer's configured approval rules and responsibility. No guarantee of exclusive IP rights in purely AI-generated output.
- Customer duties: lawful use only; email/SMS marketing solely with valid opt-in (§ 7 UWG); customer is responsible for connected third-party accounts and own sending routes (SMTP/Microsoft 365); ad budgets are billed directly by the ad platforms.
- Fees: per booked plan, monthly/yearly in advance via Stripe, net of VAT. Price changes announced at least six weeks ahead with a right to object/terminate.
- Term: monthly plans cancellable to month end, yearly to term end — via the Stripe customer portal (Settings → Billing) or in text form. Extraordinary termination for cause remains unaffected.
- Availability/support: 99.5% annual average target (excluding announced maintenance, third-party outages, force majeure); support scope per plan.
- Data: customer data remains the customer's; export self-service; 30-day export grace period after termination, then deletion (details in the DPA); plan-based retention limits apply (e.g. uploaded media 90 days).
- Liability: unlimited for intent, gross negligence, injury to life/body/ health and under product liability law; for slight negligence only for breach of material obligations, capped at typical foreseeable damage; data-loss liability limited to restoration cost assuming proper supplementary customer backups.
- Miscellaneous: German law (excluding CISG); place of jurisdiction Hannover (where permissible); changes to these terms announced six weeks in advance.